Website terms and conditions

About this website

This website www.kristinrawcliffe.co.uk is owned and operated by by Kristin Rawcliffe of Kristin Rawcliffe Art, 45, Lymington Ave, Yateley, Hampshire, GU46 6NF.

You can contact me by post, by email at [email protected] or by telephone on +44(0)7821 591391.

Acceptable use policy

All personally identifiable information you send or post to this Website is treated as confidential and I do not share it with third parties. For more information please read my Privacy policy page.
Any links to third party websites from www.kristinrawcliffe.co.uk are for your convenience and I have no responsibility for the content or availability of the sites to which I link.
When using this website do not post or send to any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

Site availability

We take all reasonable steps to ensure that kristinrawcliffe.co.uk is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to  technical issues and we accept no liability for any loss or damage to you caused by our website being unavailable.

Comments

When using the comments facility on this website do not post or send to any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

Copyright

All of the content on this website is copyright © 2014-2018 Kristin Rawcliffe. All rights reserved.

You may download and store content from this website, but you may not reproduce and/or sell any content.

You may use images, text or video on social networking sites such as Facebook, Twitter, Pinterest and Instagram as long as you credit Kristin Rawcliffe and provide a deep link URL back to the website www.kristinrawcliffe.co.uk where you found it.

Privacy and cookies policies

Please see our Privacy policy page and our Cookies policy page for details on how your data is handled.

Commissions

The commission process is as follows:

  • When a customer contacts me to enquire about a commission, I will discuss options and the customer will provide reference photos or agree to a meeting where I can gather reference photos and sketches.
  • After we have discussed options, I will provide at least one mock up of the finished piece, either as a photographic mock up or as a sketch.
  • I will agree the size, medium, composition, completion date and price with the customer.
  • I will start work as soon as the customer pays an agreed deposit.
  • Once the commission is finished, I will send photographs of the finished piece as well as work in progress photos if required.
  • On final payment from the customer, I will send the painting by the postage method agreed with the customer.

The customer agrees to:

  • Provide all necessary information so I can agree a date, an idea and a fixed price for the commissioned piece as well as the deposit price
  • Ensure that reference photographs are clear and suitable for use when working on the commission, or I will refuse to take on the commission
  • Keep in contact with me while I complete the agreed work
  • Reply within 2 days if I need to ask questions of the customer about how the work is developing during the commission process or risk a delay in the completion of the work and an increase in cost.

The customer is not obliged to proceed with the commission they have paid the deposit.

Once I receive the deposit from the customer, I will start work. The deposit is non-refundable.

The final price of the commission, once agreed with the customer will not change unless there are delays caused by the customer not replying to question, or by circumstances outside of my control such as fire, flood, hurricane or Act of God.

When the commission piece is completed and agreed by the customer will pay the final balance. If the customer does not agree to the piece they will not receive back the non-refundable deposit.

Ordering from www.kristinrawcliffe.co.uk

Product details

All product prices are marked in British Pounds (GBP) at their full price. No VAT is added as Kristin Rawcliffe is not a VAT registered company.

Photographs of products on the website are an indication of what the product looks like to help you choose. Please read all product descriptions carefully before ordering. All product details are given in good faith.

Due to differences in how different computer monitors display colours your order may differ slightly in colour from the product photograph on your screen, If you are not happy with your order when you receive it, please see our Returns information page.

Placing an order

By placing an order, you agree to accept the website terms and conditions of www.kristinrawcliffe.co.uk as well as the Privacy policy page.

When you place an order on www.kristinrawcliffe.co.uk. you are making an offer to buy goods. You will receive an email to confirm that we have received your order.

You will be required to pay for the goods in full at the time of ordering with the exception of placing an order for commission, where you will pay a specified deposit and you will be invoiced for the final payment on approval of the completed commission work and before delivery.

Secure checkout process

Your order will be processed by PayPal.
Just use your PayPal username and password to checkout directly with your PayPal account, this process is managed by PayPal.
Alternatively, you may checkout through PayPal as a guest if you do not have an account.

I do not store credit card details, nor do I share customer details with any third parties.
You will be returned to www.kristinrawcliffe.co.uk after completing payment of your order.

Please get in touch if you would like any more information about this or experience any difficulties during checkout.

Dispatch

Most orders will be dispatched within 3 working days.

In the rare circumstances that this is not possible, I will email you to inform you how long it will be before I dispatch your order. If I am on holiday, I will place a notice on the website advising of a change to dispatch times.

Delivery

Please see our Delivery information page for information on delivery methods and charges.

For delivery outside of the UK, import duties and customs charges may apply, and these are the responsibility of the buyer.

Returns

Please see our Returns information page for how to return items purchased from www.kristinrawcliffe.co.uk.

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