Returns information

I want you to be delighted with your order from kristinrawcliffe.co.uk however, I also want to make it easy for you to return your product if you’re not 100% happy.

If you change your mind

If you decide you no longer want your product, just send me an email to let me know and parcel it up and pop it in the post to me:
Kristin Rawcliffe, 45 Lymington Ave, Yateley, Hampshire, GU46 6NF

I will refund you as soon as I receive the product back in unused condition. The product is your responsibility until I receive it back so wrap it securely and get proof of postage.
Please allow a few days for your refund to appear back in your bank account.

If the product is faulty

I check every item that I send out, so it’s extremely unlikely to be faulty, but if you have a problem with your order I will refund it in full.

Just let me know what the problem is and send it back to me:
Kristin Rawcliffe, 45 Lymington Ave, Yateley, Hampshire, GU46 6NF

I will refund you as soon as I receive the product back and checked the fault. The product is your responsibility until I receive it back so wrap it securely and get proof of postage.
Please allow a few days for your refund to appear back in your bank account.

 

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